Hollywood casino lawrenceburg. Compliance Director resume in Houston, TX - March 2017

COMPLIANCE PROFESSIONAL Hollywood casino.

TARGETED EMPLOYERS INCLUDE: BANKING COMPLIANCE AUDITING A solutions-focused Regulatory Compliance

Director with experience overseeing the daily

compliance functions pertaining to SEC

regulations and standards. Solid knowledge of

the Sarbanes-Oxley Act, Bank Secrecy Act, Title

31, US Patriot Act and the Code of Maryland

Regulations. Recognized for being both reactive

to developments in the regulatory and

governance environment and proactive in areas

related to compliance education and training.

Highly adept in identifying gaps and/or risk

exposure in operations as well as developing

and implementing strong systems of checks-and

RISK ASSESSMENT / RISK MANAGEMENT

REGULATORY COMPLIANCE / AUDITS

BSA AND FINCEN REPORT PREPARATION

CUSTOMER SERVICE EXCELLENCE

CASH ANALYSIS &, RECONCILIATION

CREDIT ADMINISTRATION &, LOAN

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PROFESSIONAL EXPERIENCE

MGM National Harbor Casino – Oxon Hill, MD 2015-present DIRECTOR OF COMPLIANCE

Responsible for protecting assets by establishing compliance standards, anticipating emerging compliance trends and designing improvements to internal control structure

Assisted with all required permits and license applications vital to opening the new facility

Conducts risk assessment of operating departments and provides recommendations to management to minimize risk resulting from inadequate controls

Serves as liaison to the State Gaming Agency and County CBA Compliance Committee

Provides guidance on Vendor Registration compliance to ensure all companies are properly registered or certified as mandated by the State

Horseshoe Casino – Baltimore, MD 2014-2015

REGULATORY COMPLIANCE MANAGER

Responsible for developing Internal Controls (ICs) and Standard Operating Procedures (SOPs) for the property while ensuring compliance with all laws and regulations.

Participated in the development, implementation and continual compliance monitoring of all areas of the casino

Conducted periodic internal audits and customer reviews to identify potential suspicious activity

Directed, delivered and ensured execution of initial and ongoing compliance training for all employees

Prepared all quarterly and annual compliance reports for the Corporate Board and the State Gaming Commission

Initiated, facilitated and promoted activities to foster compliance awareness within the organization Hollywood Casino – Perryville, MD 2010– 2014

COMPLIANCE REPRESENTATIVE

Maintained and reviewed policies, procedures, and practices to ensure compliance with all laws and regulations for the casino.

Collaborated with the Chief Compliance Officer in the design, implementation, and management in all areas of compliance, including policies and compliance with all federal and state regulations

Communicated and held meetings with state regulators, Met with property managers and directors to ensure audit requirements and understanding of compliance regulations

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Oversaw and developed effective compliance training and testing regimens, meeting the terms of all federal and state regulations (e.g. Internal Controls, SOX, BSA-Title 31, Code of Maryland Regulations, etc.)

Completed quarterly and annual Compliance and Exception Reports for Corporate

Led in-house compliance education efforts across the property minimizing risk exposure

Actively participated in conferences and other educational opportunities in order to stay abreast of changes in regulatory requirements and privacy laws.

Prepared revisions and re-submissions of SOX narratives and Internal Controls to the State regulators

Oversaw mandatory Title 31, Unattended Minors, Problem/Underage Gaming and Alcohol Awareness Training for the property

Reviewed all SARC before filing with the IRS

CASHIER/CREDIT/PLAYER SERVICES MANAGER

Responsible for leadership and management of all administrative and operational functions for four departments. Motivated, coached, and inspired employees to consistently deliver excellence ensuring the integrity of customer data, customer communications and reporting.

Provided leadership for 4 departments (Player Services, Cage, Credit, and Count) and managed revenues of greater than 25M

Responsible for the daily operations and audits of all generated documents within the departments to ensure total compliance with Internal Controls and departmental guidelines

Established and implemented cash handling guidelines and department training manuals for the Cashiering, Count Room, Player Services and Credit departments, ensuring full compliance with gaming all requirements and regulations

Service culture leader, department held the #2 position in the brand for best “A” score ratings for customer service

Amelia Belle Casino, Amelia, LA 2010 – 2009

Provided an in depth knowledge of business management principles, such as strategic planning, human resources modeling, leadership, negotiation skills and training.

Successfully maintained security and accountability of more than 20M in cash transactions within the Cage

Established company',s credit policies and procedures with respect to granting casino credit and establishing check cashing privileges by determining credit worthiness in accordance with federal and state guidelines

Effectively addressed complaints and resolved issues from internal and external guest

Managed and administered schedules for a staff of 60 employees JoAnn Stores- Memphis, TN 2009 – 2008

Hollywood casino joliet il

Responsible for organizing and planning the opening of a new store. Involved in Strategic Account Service Management, auditing, sales forecasting / demand planning, vendor management, and store policies.

Directly trained and developed 80 employees in technical and customer service techniques

Ensured compliance to all environmental health and safety goals and objectives

Established and implemented policies, goals, objectives and procedures for the store

Performed monthly store audits and quarterly regional audits to ensure compliance to all regulations Harrah’s Entertainment- Various Locations, USA 2008 - 1994 CAGE MANAGER (2008 – 2006)

CAGE SHIFT MANAGER (2006 - 1999)

CAGE SUPERVISOR &, TRAINER (1999 -1994)

Maintained a positive and productive work environment. Developed a strong ability to motivate and foster teamwork cross property. Skilled at identifying customer needs, developing solutions, and achieving results out of diverse challenges and conflicting service requirements.

Accountable for 100M in gaming revenue

Directly trained and managed 100 member team including 12 supervisors and 3 shift managers, ensuring continuous delivery of outstanding service and regulatory compliance

Coordinated the delivery of ongoing staff training in fraud prevention strategies, anti-money laundering procedures (AML), new products and services, system conversions, and changes to regulatory and compliance requirements

Created the first training program and manual for the Cashiering Department EDUCATION

Bachelors, Business Management Wiley College

Master of Business Administration (M.B.A) Bethel University Certified Compliance &, Ethics Professional (CCEP) Compliance &, Ethics Institute AFFILIATIONS

SOCIETY OF CORPORATE COMPLIANCE AND ETHICS – ACTIVE MEMBER ASSOCIATION OF CERTIFIED FRAUD EXAMINER - LAPSED

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