COMPLIANCE PROFESSIONAL Hollywood casino.
TARGETED EMPLOYERS INCLUDE: BANKING COMPLIANCE AUDITING A solutions-focused Regulatory Compliance
Director with experience overseeing the daily
compliance functions pertaining to SEC
regulations and standards. Solid knowledge of
the Sarbanes-Oxley Act, Bank Secrecy Act, Title
31, US Patriot Act and the Code of Maryland
Regulations. Recognized for being both reactive
to developments in the regulatory and
governance environment and proactive in areas
related to compliance education and training.
Highly adept in identifying gaps and/or risk
exposure in operations as well as developing
and implementing strong systems of checks-and
RISK ASSESSMENT / RISK MANAGEMENT
REGULATORY COMPLIANCE / AUDITS
BSA AND FINCEN REPORT PREPARATION
CUSTOMER SERVICE EXCELLENCE
CASH ANALYSIS &, RECONCILIATION
CREDIT ADMINISTRATION &, LOAN
Hollywood casino west virginia
MGM National Harbor Casino – Oxon Hill, MD 2015-present DIRECTOR OF COMPLIANCE
Responsible for protecting assets by establishing compliance standards, anticipating emerging compliance trends and designing improvements to internal control structure
Assisted with all required permits and license applications vital to opening the new facility
Conducts risk assessment of operating departments and provides recommendations to management to minimize risk resulting from inadequate controls
Serves as liaison to the State Gaming Agency and County CBA Compliance Committee
Provides guidance on Vendor Registration compliance to ensure all companies are properly registered or certified as mandated by the State
Horseshoe Casino – Baltimore, MD 2014-2015
REGULATORY COMPLIANCE MANAGER
Responsible for developing Internal Controls (ICs) and Standard Operating Procedures (SOPs) for the property while ensuring compliance with all laws and regulations.
Participated in the development, implementation and continual compliance monitoring of all areas of the casino
Conducted periodic internal audits and customer reviews to identify potential suspicious activity
Directed, delivered and ensured execution of initial and ongoing compliance training for all employees
Prepared all quarterly and annual compliance reports for the Corporate Board and the State Gaming Commission
Initiated, facilitated and promoted activities to foster compliance awareness within the organization Hollywood Casino – Perryville, MD 2010– 2014
Maintained and reviewed policies, procedures, and practices to ensure compliance with all laws and regulations for the casino.
Collaborated with the Chief Compliance Officer in the design, implementation, and management in all areas of compliance, including policies and compliance with all federal and state regulations
Communicated and held meetings with state regulators, Met with property managers and directors to ensure audit requirements and understanding of compliance regulations
Oversaw and developed effective compliance training and testing regimens, meeting the terms of all federal and state regulations (e.g. Internal Controls, SOX, BSA-Title 31, Code of Maryland Regulations, etc.)
Completed quarterly and annual Compliance and Exception Reports for Corporate
Led in-house compliance education efforts across the property minimizing risk exposure
Actively participated in conferences and other educational opportunities in order to stay abreast of changes in regulatory requirements and privacy laws.
Prepared revisions and re-submissions of SOX narratives and Internal Controls to the State regulators
Oversaw mandatory Title 31, Unattended Minors, Problem/Underage Gaming and Alcohol Awareness Training for the property
Reviewed all SARC before filing with the IRS
CASHIER/CREDIT/PLAYER SERVICES MANAGER
Responsible for leadership and management of all administrative and operational functions for four departments. Motivated, coached, and inspired employees to consistently deliver excellence ensuring the integrity of customer data, customer communications and reporting.
Provided leadership for 4 departments (Player Services, Cage, Credit, and Count) and managed revenues of greater than 25M
Responsible for the daily operations and audits of all generated documents within the departments to ensure total compliance with Internal Controls and departmental guidelines
Established and implemented cash handling guidelines and department training manuals for the Cashiering, Count Room, Player Services and Credit departments, ensuring full compliance with gaming all requirements and regulations
Service culture leader, department held the #2 position in the brand for best “A” score ratings for customer service
Amelia Belle Casino, Amelia, LA 2010 – 2009
Provided an in depth knowledge of business management principles, such as strategic planning, human resources modeling, leadership, negotiation skills and training.
Successfully maintained security and accountability of more than 20M in cash transactions within the Cage
Established company',s credit policies and procedures with respect to granting casino credit and establishing check cashing privileges by determining credit worthiness in accordance with federal and state guidelines
Effectively addressed complaints and resolved issues from internal and external guest
Managed and administered schedules for a staff of 60 employees JoAnn Stores- Memphis, TN 2009 – 2008
Hollywood casino joliet il
Responsible for organizing and planning the opening of a new store. Involved in Strategic Account Service Management, auditing, sales forecasting / demand planning, vendor management, and store policies.
Directly trained and developed 80 employees in technical and customer service techniques
Ensured compliance to all environmental health and safety goals and objectives
Established and implemented policies, goals, objectives and procedures for the store
Performed monthly store audits and quarterly regional audits to ensure compliance to all regulations Harrah’s Entertainment- Various Locations, USA 2008 - 1994 CAGE MANAGER (2008 – 2006)
CAGE SHIFT MANAGER (2006 - 1999)
CAGE SUPERVISOR &, TRAINER (1999 -1994)
Maintained a positive and productive work environment. Developed a strong ability to motivate and foster teamwork cross property. Skilled at identifying customer needs, developing solutions, and achieving results out of diverse challenges and conflicting service requirements.
Accountable for 100M in gaming revenue
Directly trained and managed 100 member team including 12 supervisors and 3 shift managers, ensuring continuous delivery of outstanding service and regulatory compliance
Coordinated the delivery of ongoing staff training in fraud prevention strategies, anti-money laundering procedures (AML), new products and services, system conversions, and changes to regulatory and compliance requirements
Created the first training program and manual for the Cashiering Department EDUCATION
Bachelors, Business Management Wiley College
Master of Business Administration (M.B.A) Bethel University Certified Compliance &, Ethics Professional (CCEP) Compliance &, Ethics Institute AFFILIATIONS
SOCIETY OF CORPORATE COMPLIANCE AND ETHICS – ACTIVE MEMBER ASSOCIATION OF CERTIFIED FRAUD EXAMINER - LAPSED