Cashout (Receipt) Time: 54.4hrs (Global Average) * Online casino reviews.
Reverse Pending Period: 33.5hrs (Global Average) *
600 Casino Games &, the best online casino bar none!
Plus live dealer games, slot tournaments &, mobile games
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32Red CasinoOf all the online casinos I've played (and that figure is over 150 now!) 32Red is, in my opinion, the best casino I've come across to date, an opinion borne out, I'd suggest, by the fact that it won Best Casino Of The Decade in the prestigious Casinomeister awards. I've played here for well over 10 years now and it's still my first port of call despite conducting online casino reviews for over 100 online casinos here at TCC and it will probably become obvious as you read my 32Red casino review why it is on my list of top online casinos (you could apply similar comments to Dash casino which is another 32Red brand).
As someone who knows the online casino scene very well and gets immensely p*ssed off by slow cashouts and poor customer support, that's as big an endorsement as I could give to any online casino quite frankly but I should add that in June 2013, 32Red slightly altered the way payouts are handled and now that means at weekends there is no cashout processing anymore. Which is a shame but not a deal-breaker for me and although the defaault reverse pending time is now 24hours too (previously just 4), 32Red still offer a manual flushing service which guarantees the cashout gets processed in the next (daily) payment run.
As an independently run Microgaming Casino with a complimentary mobile product (see my 32Red mobile review for more information) and a Live Casino as part of the download suite (see the live casino review for more details on how this compares), 32Red is based in Gibraltar with it's own friendly team of support and back-end staff who accept players from pretty much any country with the exception of the USA. There's no doubt that 32Red casino's reputation is largely based on the way in which customers are treated. In an industry known for attracting more than the odd cowboy or two, it's refreshing to see a casino consistently get positive comments on the prominent player forums.
In fact, in all the time I've been active in these circles, the only complaints I've ever seen levelled against 32Red casino in the player forums are bonus related - an area that most online casinos come in for from time to time, mainly down to unclear or overly-complicated terms and conditions that have been applied.
So let's clear that area up first. 32Red provides a signup bonus ( you can see the current one here ) as most casinos do, with restrictions obviously. 32Red's wagering restrictions and bonus structure are pretty much the "norm" but a fair few players still fail to understand bonus terms so, if you intend to take one (and personally I would only do that if your aim is to play for entertainment rather than winning), make sure you read the Terms &, Conditions before you play with a bonus (apply that advice to any casino you choose to play at!).
Until last year, (I'm updating this review in March 2014) new players had to claim the 32red signup bonus but I have noticed that my regular loyalty match bonuses (100% - 200%) started being credited automatically which I am not a fan of as I find bonuses restrictive (typically wagering is 30x the bonus before you can cashout). But if you email or chat to support, they will not only remove the bonuses immediately but flag the account not to receive them automatically if that is what you prefer. Now, whether the signup bonus itself is now auto-credited too now I'm not sure but you can have it removed if you want to. That's the bottom line.
Loyalty SchemeMy one reservation about 32red is the fact that until you are a loyal player and a member of their Club Rouge VIP programme which is by invite (or you can ask 32Red to review you for membership after playing for a while!), you may not initially fully appreciate why 32Red are so revered. If you are a regular player looking for a casino who will treat you right, play a fair game, pay you promptly and reward you with loyalty gifts from time to time then 32Red casino is a great choice. In all my experiences playing online and in all the casino reviews I have conducted, I seriously don't believe I have found an online casino that quite rivals 32Red on that front.
GamesUsing Microgaming software (with 300+ games available in Instant Play or 600+ in the Download casino), 32red casino gets all the latest games as soon as they are released (although there no land-based slot games here I should add) and as with all Microgaming software-powered casinos, these really seem to be the most aesthetically pleasing (although Playtech slots and Live Dealer games at places like Bet365 casino give Microgaming a run for their money). From several variants of Blackjack (see 32Red's Blackjack page for more info), several versions of online Roulette ) to Video Poker including Deuces Wild, All American, Double Double Bonus, Deuces Wild, Jacks Or Better and several others, plenty of slot machines of course and even a range of pub-style fruit machines. You get the "Auto-Play" facility on many games and for newbies, or Video Poker players not quite confident on the strategy, there is Auto-Hold too, always holding the right combination of cards for the optimum return.
On top of that, there is also a live casino featuring Playboy bunny dealers and offering Blackjack, Roulette and Baccarat plus a popular slot tournaments module (in the 32red download casino only) with daily freerolls and buy-ins on a variety of games.
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Depositing &, WithdrawingAt writing, 32Red casino supports a number of banking options ( list of deposit & withdrawal options ) which obviously include debit and credit card and various eWallets. Unusually, they will also allow withdrawals to a credit card (where legally applicable) and with a 24 hour "reverse pending" period in place (with manual flushing on request), processing is generally done on the following day but there is no weekend cashout processing anymore.
PromotionsI find that good promotions ( view all 32Red's current offers ) are less regular than at some of the lesser-known Microgamng casinos such as Allslots casino or the UK based Ruby Fortune casino but both those have slower cashouts and to be honest, the overall quality of service at 32Red makes up for it in my opinion: next-day withdrawals (at the latest!), 15 minute support response, Live Chat for support in a few seconds and a great interface are the foundation for a casino that has won the respected "Casinomeister Best Casino" award every year from 2003 through to 2013 and as previously mentioned, "Casino of the Decade" just to top it off!
Bottom line is you'll be hard pushed to find customer service as good as 32Red's at any other online casino and it's only really the lack of weekend cashut processing and arguably the 24hour reverse pending policy that you can fault them on.