Review last updated –, June 2017 Online casino scams.
One of many Microgaming casinos that have been bought over by the Casino Rewards group, Captain Cooks sails with a near armada of sister venues.
Trustworthiness - 3/10
Captain Cook's casino is part of the Casino Rewards group.
Alongside this, the Casino Rewards group appear to have a very liberal interpretation of what should be considered spam, regularly bombarding players who have signed up to one of their properties with promotional mail for their other venues (in several reported cases, in multiple languages and with large numbers of mails arriving at the same time). This sites receive daily promotional emails from Casino Reward operators or their affiliates despite never having signed up using this address at ANY casino or affiliate newsletter.
Casino Rewards are also know to aggressively pursue anti-bonus abuse policies, regularly restricting players access to bonuses automatically the moment they make a withdrawal that would put them ahead of the casino. It should be noted that all Casino Rewards bonuses are credited as comp points that you then have to convert into a bonus. One of our reviewers report not being informed that they had had their bonus privileges suspended and only becoming aware after receiving a personal invitation to participate in a reload bonus through their email, depositing for said bonus only to find that they could not redeem the comp points into the promised bonus and then facing requests for additional identification before they could withdraw. Essentially our reviewer was encouraged to deposit via a bonus only to not receive the offered bonus and then face having their deposit held by the casino for an extended duration while they completed additional (over and above standard) security measures before returning the deposit that they were misled into making.
In another instance, when approached by a player on the GPWA forum Casino Rewards confiscated funds without having anything in their terms or conditions to justify their actions. Upon further discussion it became clear that the player in question was playing in a fashion that would be unprofitable for the casino, however there was nothing in the casinos terms and conditions to prohibit the actions of the player which is evidenced by the adjustments that were made subsequent to their reps conversation with us. While advantage players are obviously an undesirable group to casinos, as long as they have broken no specific terms and conditions confiscating their funds is absolutely unethical.
Overall, the Casino Rewards venues do not appear to have the massive volume of complaints that really out of touch casinos do, but between asking for Notarized ID, promotional policies that would cross the line which we would consider spamming and confiscating funds when no terms had actually been breached (essentially a spirit of the bonus confiscation) there are far more reliable Microgaming venues which you can play with.
You can see the latest updates to Captain Cook's casino's terms and conditions here.
Payout Speed - 6/10
Using Neteller our reviewer reports withdrawals paid within 4 days. This request was made over a weekend and as such complies with the sites stated 2 business day withdrawal time.
Maximum withdrawal - Players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of $4000 a week. All progressive wins/payouts are exempt from this clause.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, PaySafeCard, Instadebit, UKash, EntroPay, Click2Pay, ClickAndBuy, EZIPay, EntroPay, Kalibra, PayPal, iDeal, eWire, Euteller, MultiBanco, Przelewy24, eKonto, uNet, Swedbank, Nordea, Moneta
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We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Customer Service - 10/10
December 2016 - 19 hours 7 minutes
December 2015 - 54 minutes
June 2015 - 1 hour 22 minutes
November 2014 - 4 hours 50 minutes
April 2013 - 1st email - 11 minutes
Bonuses - 2/10
Cashable - Can be withdrawn once the wagering requirement is complete.
Bet Size Restriction (-1) - Not allowed to place wagers of 25% or more of the bonus balance.
Game Weightings (already account for in Wagering Requirements)
Slots and Parlor Games count 100%
Table Poker, Casino War and Sic Bo count 50%
Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10%
Caribbean Draw Poker, Texas Hold'em Bonus Poker Gold, Triple Action Hold'em Bonus Poker Gold, Classic Blackjack and all Roulettes count 2%
All Aces Video Poker does not count towards wagering
If you bust a deposit with a bonus and deposit for a second bonus without a non-bonus deposit first, the wagering requirement for the initial busted bonus will be rolled over onto your second deposit.
Software - 9/10
Captain Cooks casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.
Game selections are as follows,
Slot House Edge - 10/10
Captain Cooks casino publish the house edge (RTP) information for all of their slots games.
Comp Points - 4/10
Captain Cooks casino do offer a comp point program. You earn comp points in a central balance any time you wager at any of the Casino Rewards venues and can redeem said comp points at any venue.
Any redemptions are treated as bonus with a 30xbonus wagering requirement before you can withdraw.
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Points are earned at the following rates:
Comp points can be converted to bonuses at a rate of 100 points to £1.
This system is comparable for slots play to the standard Playtech comp point system except that comp points are redeemed as bonuses rather than cash and is less valuable for other game types.
Licencing - 10/10
CaptianCooks hold the following gambling licenses:
United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CaptianCooks currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
The following countries are restricted from participation with Captain Cooks casino – France, Belgium, United States of America, Israel, Turkey and Hong Kong.
Unfortunately over the years the Casino Rewards group have made numerous policy decisions that have to be considered to be unjust when dealing with players they've deemed to be undesirable which is a great shame as otherwise they offer a quality product.